Application & Interface Security
Do you use an automated source code analysis tool to detect security defects in code prior to production?
(SaaS only) Do you review your applications for security vulnerabilities and address any issues prior to deployment to production?
Customer Access Requirements
Are all identified security, contractual, and regulatory requirements for customer access contractually addressed and remediated prior to granting customers access to data, assets, and information systems?
Are data input and output integrity routines (i.e., reconciliation and edit checks) implemented for application interfaces and databases to prevent manual or systematic processing errors or corruption of data?
Audit Assurance & Compliance
Do you allow tenants to view your SOC2/ISO 27001 or similar third-party audit or certification reports?
Do you conduct network penetration tests of your cloud service infrastructure regularly as prescribed by industry best practices and guidance?
Do you conduct application penetration tests of your cloud infrastructure regularly as prescribed by industry best practices and guidance?
Information System Regulatory Mapping
Do you have the ability to logically segment or encrypt customer data such that data may be produced for a single tenant only, without inadvertently accessing another tenant's data?
Do you have the capability to recover data for a specific customer in the case of a failure or data loss?
Business Continuity Management & Operational Resilience
Business Continuity Testing
Are business continuity plans subject to testing at planned intervals or upon significant organizational or environmental changes to ensure continuing effectiveness?
Do you provide tenants with ongoing visibility and reporting of your operational Service Level Agreement (SLA) performance?
Are policies and procedures established and made available for all personnel to adequately support services operations' roles?
Do you have technical control capabilities to enforce tenant data retention policies?
Have you implemented backup or redundancy mechanisms to ensure compliance with regulatory, statutory, contractual or business requirements?
Do you test your backup or redundancy mechanisms at least annually?
Change Control & Configuration Management
New Development / Acquisition
Is documentation available that describes the installation, configuration, and use of products/services/features?
Unauthorized Software Installations
Do you have controls in place to restrict and monitor the installation of unauthorized software onto your systems?
Data Security & Information Lifecycle Management
Do you provide open encryption methodologies (3.4ES, AES, etc.) to tenants in order for them to protect their data if it is required to move through public networks (e.g., the Internet)?
Do you utilize open encryption methodologies any time your infrastructure components need to communicate with each other via public networks (e.g., Internet-based replication of data from one environment to another)?
Do you have procedures in place to ensure production data shall not be replicated or used in non-production environments?
Do you support secure deletion (e.g., degaussing/cryptographic wiping) of archived and backed-up data as determined by the tenant?
Can you provide a published procedure for exiting the service arrangement, including assurance to sanitize all computing resources of tenant data once a customer has exited your environment or has vacated a resource?
Do you maintain a complete inventory of all of your critical assets that includes ownership of the asset?
Controlled Access Points
Are physical security perimeters (e.g., fences, walls, barriers, guards, gates, electronic surveillance, physical authentication mechanisms, reception desks, and security patrols) implemented?
Do you restrict physical access to information assets and functions by users and support personnel?
Encryption & Key Management
Do you have a capability to allow creation of unique encryption keys per tenant?
Do you encrypt tenant data at rest (on disk/storage) within your environment?
Governance and Risk Management
Do you have documented information security baselines for every component of your infrastructure (e.g., hypervisors, operating systems, routers, DNS servers, etc.)?
Do your information security and privacy policies align with industry standards (ISO-27001, ISO-22307, CoBIT, etc.)?
Is a formal disciplinary or sanction policy established for employees who have violated security policies and procedures?
Do you notify your tenants when you make material changes to your information security and/or privacy policies?
Do you perform, at minimum, annual reviews to your privacy and security policies?
Are systems in place to monitor for privacy breaches and notify tenants expeditiously if a privacy event may have impacted their data?
Pursuant to local laws, regulations, ethics, and contractual constraints, are all employment candidates, contractors, and involved third parties subject to background verification?
Do you specifically train your employees regarding their specific role and the information security controls they must fulfill?
Are all personnel required to sign NDA or Confidentiality Agreements as a condition of employment to protect customer/tenant information?
Are personnel trained and provided with awareness programs at least once a year?
Are documented policies, procedures, and guidelines in place to govern change in employment and/or termination?
Identity & Access Management
Audit Tools Access
Do you restrict, log, and monitor access to your information security management systems (e.g., hypervisors, firewalls, vulnerability scanners, network sniffers, APIs, etc.)?
Do you monitor and log privileged access (e.g., administrator level) to information security management systems?
User Access Policy
Do you have controls in place ensuring timely removal of systems access that is no longer required for business purposes?
Policies and Procedures
Do you manage and store the identity of all personnel who have access to the IT infrastructure, including their level of access?
Source Code Access Restriction
Are controls in place to prevent unauthorized access to your application, program, or object source code, and assure it is restricted to authorized personnel only?
Are controls in place to prevent unauthorized access to tenant application, program, or object source code, and assure it is restricted to authorized personnel only?
User Access Restriction / Authorization
Do you document how you grant and approve access to tenant data?
User Access Reviews
Do you require at least annual certification of entitlements for all system users and administrators (exclusive of users maintained by your tenants)?
User Access Revocation
Is timely deprovisioning, revocation, or modification of user access to the organizations systems, information assets, and data implemented upon any change in status of employees, contractors, customers, business partners, or involved third parties?
Infrastructure & Virtualization Security
Audit Logging / Intrusion Detection
Are file integrity (host) and network intrusion detection (IDS) tools implemented to help facilitate timely detection, investigation by root cause analysis, and response to incidents?
Is physical and logical user access to audit logs restricted to authorized personnel?
Are audit logs reviewed on a regular basis for security events (e.g., with automated tools)?
Do you use a synchronized time-service protocol (e.g., NTP) to ensure all systems have a common time reference?
OS Hardening and Base Controls
Are operating systems hardened to provide only the necessary ports, protocols, and services to meet business needs using technical controls (e.g., antivirus, file integrity monitoring, and logging) as part of their baseline build standard or template?
Production / Non-Production Environments
For your SaaS or PaaS offering, do you provide tenants with separate environments for production and test processes?
Do you logically and physically segregate production and non-production environments?
Are system and network environments protected by a firewall or virtual firewall to ensure business and customer security requirements?
VMM Security - Hypervisor Hardening
Do you restrict personnel access to all hypervisor management functions or administrative consoles for systems hosting virtualized systems based on the principle of least privilege and supported through technical controls (e.g., two-factor authentication, audit trails, IP address filtering, firewalls and TLS-encapsulated communications to the administrative consoles)?
Are policies and procedures established and mechanisms configured and implemented to protect the wireless network environment perimeter and to restrict unauthorized wireless traffic?
Are policies and procedures established and mechanisms implemented to ensure wireless security settings are enabled with strong encryption for authentication and transmission, replacing vendor default settings (e.g., encryption keys, passwords, SNMP community strings)?
Are policies and procedures established and mechanisms implemented to protect wireless network environments and detect the presence of unauthorized (rogue) network devices for a timely disconnect from the network?
Interoperability & Portability
Do you publish a list of all APIs available in the service and indicate which are standard and which are customized?
Do you have a policy enforcement capability (e.g., XACML) to ensure that only approved applications and those from approved application stores can be loaded onto a mobile device?
Security Incident Management, E-Discovery, & Cloud Forensics
Do you have a documented security incident response plan?
Have you tested your security incident response plans in the last year?
Does your security information and event management (SIEM) system merge data sources (e.g., app logs, firewall logs, IDS logs, physical access logs, etc.) for granular analysis and alerting?
Does your logging and monitoring framework allow isolation of an incident to specific tenants?
Incident Response Legal Preparation
Do you enforce and attest to tenant data separation when producing data in response to legal subpoenas?
Supply Chain Management, Transparency, and Accountability
Do you make security incident information available to all affected customers and providers periodically through electronic methods (e.g., portals)?
Network / Infrastructure Services
Do you collect capacity and use data for all relevant components of your cloud service offering?
Third Party Agreements
Do third-party agreements include provision for the security and protection of information and assets?
Third Party Audits
Do you permit tenants to perform independent vulnerability assessments?
Threat and Vulnerability Management
Antivirus / Malicious Software
Do you have anti-malware programs that support or connect to your cloud service offerings installed on all of your systems?
Vulnerability / Patch Management
Do you have a capability to rapidly patch vulnerabilities across all of your computing devices, applications, and systems?
Is mobile code authorized before its installation and use, and the code configuration checked, to ensure that the authorized mobile code operates according to a clearly defined security policy?